nuffnang

Mama Kucing Blogs

Friday, 8 March 2013

Tony Roma's Setia City Mall : Kids eats Free Mon-Wed BUT.....

We love to visit Tony Roma's as the food are usually good and the staffs are friendly at Sunway Pyramid.

Hence the other day when she saw this being offered, she immediately bought though it only valid for Mont Kiara and Setia City Mall outlet. She opted for Setia City Mall as it's nearer.


We went on Wednesday coz Kids's eats Free on Monday to Wednesday

Used the voucher to order the Bountiful Beef Ribs and !/4 Chicken.



  
Playing with the Paper they provided. Too bad they ran out of crayons. The Jie Jie said will bring me a dice to play the Snake and Ladders Game but she must have forgotten. Hence, Mamarazzi lend me her Pen to draw.


After some time lapsed, the drinks came.  I had the Fruity Breeze while Mamarazzi ordered Pepsi for herself as she doesn't like mixed drinks. but I don't mind them . Papa had Pineapple Juice....gave me a bit.


The Soup of the Day tasted good.  Found a lot of ingredients in the soup. Got celery, tomatoes and even bits of meat.


Papa helped me to ordered Pasta from the kids meal menu. When he asked the waiter what pasta they using, the waiter could not answer. A pretty Jie Jie came and answered.

Wow...very big portion leh. Surely I can't finish.





Mamarazzi ordered her favourite Fried Mushroom. She said yummy...crunchy and fresh. But Papa said the ones at Sunway Pyramid branch seems to have bigger size mushrooms.

Guess, mushroom is seasonal too. Sometimes we get big ones and sometimes not so big.

Finally Main Course arrived.  Portion very big.

Mamarazzi and Papa shared. But then Mamarazzi noticed something not so right. She ordered Roasted Vegetables and Rice as sides but how come it turned into broccoli and mashed potatoes?

Papa informed the waiter and he took away the meal.

Then he consulted the pretty Jie Jie wearing white skirt. The Jie Jie came over and apologized. She said we may have the sides that were already in the plate and that she will bring the Roasted Vegetables and rice over in a moment.

Papa had the mashed Potatoes and he liked it very much. Hmmm ...next time must order mashed potatoes as side then.

After the meal, Mamarazzi noticed something is missing...where is my Ice Cream from the kids Meal?

Then come to think of it....aren't kids meal supposed to include appetiser which usually consist of celery and carrots?

It never came. Well, we didn't let them know of this as we were already full but I did go to the pretty Jie Jie and asked for my yummy Vanilla Ice Cream. No....I won't forgo my Vanilla Ice cream!.



 When the bill came, Mamarazzi was surprised that they charged for the Kids Meal as it was Wednesday.

Papa highlighted to the waiter and he went to ask the supervisor. He came back and informed that as we use Groupon Voucher, we are not entitled to the free Kids Meal.

Again Papa highlighted that we paid for the Tony Roma’s Bountiful Beef Ribs with BBQ 1/4 Chicken using Groupon voucher. It was not as if we ate for free with the voucher.



And at their display window they have this banner/poster that said that Kids Eat Free on Monday - Wednesday subject to several conditions. Among then is with every adult entree ordered. Aren't Tony Roma’s Bountiful Beef Ribs with BBQ 1/4 Chicken an adult entree.

The waiter once again went to consult his supervisor. Ding dong ding dong a few staffs then the Jie Jie in white skirt came with the Waiter and informed that Kids Eats For Free on Monday to Wednesday IS not applicable in Groupon voucher. It's for ALA CARTE entree ordered only.

If that is the case, why is it not stated ALA CARTE entree ordered in their poster like those of others restaurant or  state in one of those notices that says "*** not valid under any other promotions".

 It was not stated too in their advertisement in Groupon.

Oh well.....as people say, that's what under the bridge. As for the confusion on the Jie Jie never bring the dice for me, the one taking order doesn't know what kind of pasta, the mixed up side dishes,  my forgotten appetiser and free flow drinks not refilled promptly ..let's chalk it up to teething problem of a new outlet. Nothing that a bit more training cannot rectify.

Overall, the food there was good. Mamarazzi really love the ribs. The Chef had certainly done a good job on that.

Despite everything, Mamarazzi can say is that the staffs there have a very positive attitude. The Hostess and the Waiter apologised for the mixed up and confusion.






64 comments:

  1. Oh My... So sorry about the kids meal--but you certainly were smart to talk to them about it. We've used Groupon several times --and you do have to ask alot of questions and read that fine print.... We had to leave one night early from one of our Groupon motels --and they wouldn't give us any money back BECAUSE it was a Groupon... Things like that happen!!!! We have gotten several good deals on motels and inns and hotels when we travel --but we work hard to get all of those questions answered....

    We have Tony Roma's in this country and I may have eaten there a few times, but not recently... Sounds like you all had a FAIR experience there --even though the food was good...

    Hugs,
    Betsy

    ReplyDelete
    Replies
    1. Betsy, the thing is that it was rather hard to get information from the staffs as they did not really know what "promotion" that they are having. The Waiter had to go and ask their superior and then when we come up with another question he had to ask again . Not enough with that, Mamarazzi saw he consulted others staffs too.

      Yes, it's a unfair for the motel to penalise you just because it's from your Groupon. When the motels advertise or do promotion under the marketing company , they should really state everything clearly . They should have refunded your money as they omitted to state no refund will be given in the even of cancellation. After all you bought the deal in good faith .

      Anyway, the food at Tony Roma's was good. Cant wait for their Sunway Pyramid outlet to be up and going again. They are under renovation currently

      Delete
  2. Hhhmmm, they really should state all these conditions properly. So in the end, I guess you have no choice but to pay for the kids' meal. Since you have to pay, should ask for the appetiser.

    ReplyDelete
    Replies
    1. Am in the opinion that they should have stated the conditions properly .

      Anyway, the word "entree" is already subject to dispute as the word entrée in the United States means a main course. On the contrarily,in France as well as in other English-speaking countries, the entrée means what we would call the appetizer course.

      Well since the condition states that "with every adult entree ordered", I would assume the Tony Roma’s Bountiful Beef Ribs with BBQ 1/4 Chicken an adult entree. After all we paid for it via coupons .

      Not satisfied when the staffs suddenly come out with the word "ala carte entree ordered" where else even in their window display and their websitedid not have the word ala carte

      Delete
  3. Hey!!!! You went without me!!!! Your papa said he would take me there, you all did not wait for me. Why like that one? Tsk! Tsk!

    ReplyDelete
  4. Haiz....very bad lah like that. That's why I never trust all these coupons and whatever promotions. There is always a catch somewhere.

    ReplyDelete
    Replies
    1. Nothing wrong with these coupon promotions. AFter all they are just the "middleman" to the business transaction between the customer and their client.

      Mamarazzi was not satisfied at the client where they should have stated the said in their advertisement in Groupon and whereas their window display of the Kids Eats Free is open to dispute as they did not specify the word "Ala Carte" while the staffs said it's for "Ala Carte" meal only

      Delete
  5. We never dine there... Sounds good and looks yummy....

    When it comes to promotion, it's like tat, they just don't state clearly, let you go in and spend first... then only tell you, this not included, that no included.... sigh~

    ReplyDelete
    Replies
    1. You should try Tony Roma's food. They are good,

      When it comes for promotions, I wanna ask "what is the aim?". To get more exposure and if possible long term customer , right. A happy and satisfied customer is a returning customer. It would be best to state everything clearly and left nothing ambiguious then everyone will be happy and when can't answer the question don;t ick words like ALA CARTE from the air

      Delete
  6. The Groupon site should have stated that promotions in the outlet is not valid with the voucher. I encountered such incident before. I was buying a deal from Groupon last year, and when I went to the outlet, there is a promotion where we can get our drinks for half of the price with the purchased items. We ordered the drink and was charged at full price. we only aware of this when we pay the bill. The restaurant should clarify this when we order or at the site rather than during the bill payment time.

    ReplyDelete
    Replies
    1. yes...I think not Groupon fault la coz they publish what ever that their client give them. Yes, the restaurant should have informed earlier that it;s not applcable with other promotion.

      Delete
  7. yalah, don't really have high expectation on Groupon things lah.. it may seem interesting but then i guess there are lots of restrictions.. especially those service industries, most of the time when they know you come in with Groupon, the service will immediately go sub-standard..

    ReplyDelete
    Replies
    1. i have not bought anything from Groupon so far, and even if i want to get something, i will make sure it's from a big name.. at least the reputation is gonna guarantee the product/service i am buying right?? but then, hmmmm, this is Malaysia, anything can happen out of your expectation without reasonable explanation..

      Delete
    2. very true that your situation is arguable.. there is no written notice that the "kids eat for free" is not valid for discounted items!! it just says "EVERY ADULT ENTREE" and no mention on promotion or Groupon!! i think you can write to the consumer rights association lah..

      Delete
    3. albeit all those, i think you still enjoy your meal there right?? food was good and the waiters were polite too.. only if i encounter rude waiters then i will feel frustrated.. polite ones then sometimes enough to "meredakan" all the frustration lah.. :)

      Delete
    4. LOL...Tony Roma's is a big name lor . That is why have high expectation. The staffs treat us same as anyone but the lack of attention must have been due to the outlet is still new and the staffs less alert that those outlet like Pyramid and midvalley. Those two branches have a lot of customers daily so the stafss were kept to their toes ever moment.

      no need to write to consumer rights la. Just given feed back through their website. Saja not happy when they suddenly come out with the word "ala carte" padahal not stated anywhere in their FB, website and promotional banner/poster.

      Ya...at least the food is good and the staffs did not show "muka hitam" la.

      Delete
  8. i recommend you give your feedback and this url to tony roma's website. the feedback will be sent directly to the us hq. if they think your complaint is valid they may offer a meal on the house as compensation. even if they don't, at least they will note your feedback and tell the m'sia hq to make sure their t&c is more accurate so as to not confuse customers.

    ReplyDelete
    Replies
    1. Already sent feedback via Malaysian website. Their Rayyan Irwan, Sr. Training Executive, Tony Roma's Malaysia emailed me.

      "Thank you for your response to Tony Roma's Guest Satisfaction Survey.

      Please accept our apologies for the disappointment you had at Tony Roma's Setia City Mall. Each guest plays an important role in helping us maintain the standards by which we operate and we appreciate your feedback. Please provide me your contact number would like to call you personally.

      We strive every day to ensure our guests have a wonderful meal, and marvelous time and it is extremely encouraging for someone to tell us. Thank you so much for taking the time to share this with us. It really means a lot to me and to every staff in TONY ROMA’S.

      We would like to reward you with a thank you. Please bring along this letter in your next visit to redeem for a complimentary “Half Onion Loaf”.

      Thank you again for your kind comments and patronage. We look forward to serving you again soon."

      Just too bad I don't take Onions

      Let's hope they will make the T & C more accurate.

      Saw the next table was using Groupon vouchers too. And they have a toddler. Not sure if they ordered kids meal or not as we were leaving at that time


      Delete
    2. Complimentary half Onion Loaf??? it's like a kick in the gut and a slap in the face! it will cost them Rm2 maximum! then you will be passing wind all day from the onion :p

      Delete
  9. Hmm in some countries, the word entree refers to appetizer. If I were you, I'd probably push on the fact that you DID order an appetizer, which was the Fried mushrooms, and you did pay ala carte price for that! Hehe anyway, what's happened cannot be undone. At least you had a good meal there :)

    ReplyDelete
  10. Yeah, groupon vouchers ma.. hahaha... so far, i have yet to buy a makan voucher after hearing so much about it...

    ReplyDelete
    Replies
    1. coz see famous restaurant mah....should not have happen la but it happen

      Delete
  11. TR ribs are one of the best. My husband loves their beef ribs very much. We have tried Kid Eats Free on Wednesday a few times when we were in KL.

    ReplyDelete
  12. I don't trust Groupon.... there are many hidden rules and regulations, which is not transparent to the consumer and I feel cheated.

    ReplyDelete
    Replies
    1. Not Groupon fault la if the advertiser did not put in the T & C.

      Delete
  13. Heard many good reviews on TR, but have yet to try it out. MM is not a fan of western food.

    ReplyDelete
    Replies
    1. awww....must try it at least once la

      Delete
  14. Apart from such glitches, the delicious ribs sure makes your day. haah....

    ReplyDelete
    Replies
    1. ok lo...if the food also bad the sure will go complain till the CEO of the company lo

      Delete
  15. So far I've only bought buffet deals from Groupon.

    ReplyDelete
  16. i love pasta dishes, but i like those other type rather than those
    white sauce pasta, but I still prefer having pastas like that

    ReplyDelete
    Replies
    1. good. i thik you will love the food here

      Delete
  17. well perhaps the waiter is quite new, and maybe he wasn't oriented
    about that yet haha

    ReplyDelete
  18. the fried mushrooms seems great too,
    and it sure looks crispy huh

    ReplyDelete
  19. well confusions on things such as that was inevitable i guess
    i guess they should have informed you very well at the first place

    ReplyDelete
    Replies
    1. yup..they should have done that . Moreover never write anytging

      Delete
  20. have a great day and happy blogging small kucing
    take the best of care and god bless you

    ReplyDelete
  21. It looks delicious of course! :) and yes, they term should be stated to avoid confusing. Or maybe your case was very special until they could not notice this problem before? :)

    ReplyDelete
    Replies
    1. could be that also. But if that is the case, the consumers should have been given the right to claim for the free kids Meal and they could amend it later on

      Delete
  22. Despite the hiccups I thinks its still worth the price for the spread. I am not a big fan of this outlet yet I don't have anything to complain about.

    ReplyDelete
    Replies
    1. price and food was okay but not satisfied with the Kids Meals issue. It's not ethical that they simply revised the T & C without informing customer and their promotional banners and all still states that " with every adult entree ordered".

      anyway, the word "entree" is already subject to dispute as the word entrée in the United States means a main course. On the contrarily,in France as well as in other English-speaking countries, the entrée means what we would call the appetizer course. So we did order Fried mushroom and it's consider as Entree and it's ala carte

      Delete
  23. Next time if you go to Bangkok, try their pork ribs , lagi yummy, too bad, here can't sell pork.,

    ReplyDelete
    Replies
    1. oooo....okie okie.....me like oink oink

      Delete
  24. so its the management's fault instead of the staff at the outlet... normally when we purchase coupons, it always happens that they have unforeseen 'additional terms and conditions' :(

    Latest: I Have Too Much Body Fat!

    ReplyDelete
    Replies
    1. Yalah...

      For me, I would always double confirm about it when ordering.

      Delete
  25. Wow, those are really big portions duh!!!

    ReplyDelete
    Replies
    1. yup...can be share with two persons

      Delete
  26. wow, kids eat free! That's great as kids normally won't eat much.

    ReplyDelete
  27. Hello Mamarazzi,

    I found that under the groupon m'sia Universal Fine Print and Deal FAQ (link below) that:

    "Vouchers cannot be combined with any other offer/promotion unless stated otherwise."

    http://www.groupon.my/universal-fine-print

    so I guess that is why the "kids eat free" offer is not applicable when you are using vouchers for the main meal.

    Personally I have bought vouchers from a few websites (not only groupons but others like livingsocial, mydeal) and I find that as long as our expectations are in line with deals with vouchers and we read through all the fine and very small print, they are really good deals.

    ReplyDelete
    Replies
    1. Then how come the staffs come out with the word "Ala Carte"?

      Food wise was good. Only service below expectation. Maybe due to new branch.

      Delete
  28. You got fill in their survey or not?

    Fill that and you may get a response and an apology/free meal over the confusion, you know. :P

    ReplyDelete
    Replies
    1. already fill up....here is their reply

      Their Rayyan Irwan, Sr. Training Executive, Tony Roma's Malaysia emailed me.

      "Thank you for your response to Tony Roma's Guest Satisfaction Survey.

      Please accept our apologies for the disappointment you had at Tony Roma's Setia City Mall. Each guest plays an important role in helping us maintain the standards by which we operate and we appreciate your feedback. Please provide me your contact number would like to call you personally.

      We strive every day to ensure our guests have a wonderful meal, and marvelous time and it is extremely encouraging for someone to tell us. Thank you so much for taking the time to share this with us. It really means a lot to me and to every staff in TONY ROMA’S.

      We would like to reward you with a thank you. Please bring along this letter in your next visit to redeem for a complimentary “Half Onion Loaf”.

      Thank you again for your kind comments and patronage. We look forward to serving you again soon."

      Delete
  29. Err..it's very common with these coupon deals that the deal is not valid with any other promotions wor.

    ReplyDelete

Thank you for visiting my blog.

I have decided to make this an Award and Tag Free Zone, thank you for thinking of me but I prefer your comments. I love your comments so do drop a comment or two.

If you are new here, do leave your blog address so that I can come and visit also.

Have a nice day!

Related Posts Plugin for WordPress, Blogger...

Blogger/Google NOTICE to all visitors:
As a courtesy,
we have added a notice on this blog to help meet these regulations. The notice lets visitors know about Google's use of certain Blogger and Google cookies on your blog,
including Google Analytics and AdSense cookies.