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Sunday, 5 August 2012

Would You Complain?


Not long ago, we bought a carton of 100Plus. We opened 4 cans and discovered that the 4 can doesn't have much "fizz" in them and doesn't taste like the 100Plus that we usually have.

Checked the dates. Nope. Not expired. Still a long time to go.

From previous experience, Mamarazzi knows that 100Plus will respond if customer lodge complain.

Hence Mamarazzi googled and found 100Plus website. Lodge a complaint there. After a week no respond. Uiks...so weird geh. Last time respond very fast wor.

Then she lodge another company and this round she send to F & N instead of going through the 100Plus website.

Wow.. the very next day a lady from F & N called. In the end, the lady said her guy will come over to take back the drinks and gave us replacement.

Waited and waited. Nearly two weeks and no news from the guy. Mamarazzi was just about to send them another e-mail when she received a call for a guy saying he is from F & N. Coming over to send replacement.

Smart fella. When he arrived, he called Mamarazzi to go downstairs to pick up. Must be worried having to carry the carton of 100Plus up the stairs ya?

Well, we have got our replacement. One carton of 100plus and complimentary 6 more cans of 100Plus.

Wait....I wanna snap photo.

Anakrazzi in action!

So would you have lodge a complain if you found that the drinks you bought is defective?

52 comments:

  1. every customer has her/his rights to complain and even ask for an exchange.

    ReplyDelete
    Replies
    1. Wenn

      but not many would voice out. some would just stop buying

      Delete
  2. haha, first thing first, i won't buy one whole carton of soft drinks lor.. i'd only buy when i crave for that..

    ReplyDelete
    Replies
    1. SK

      Mamarazzi kiasu la..carton is cheaper

      Delete
  3. that's why i say, canned drinks still not as good as those bottled ones, bottled ones sure more rasa and more fizzy one..

    ReplyDelete
    Replies
    1. SK

      Bottled one but must be glass bottle wor. Not plastic

      Delete
  4. hmmm, lodge complaints on website ah.. i think if they responded to you already quite good lor, very rare one..

    ReplyDelete
  5. unless you straight away called up and complain lah.. bear in mind also the success rate of getting your call to reach them, hahaha!!

    ReplyDelete
    Replies
    1. SK

      but that time not sure the drink not fizzy lo. after a few days open some more baru discover that

      Delete
  6. sometimes really hopeless one lah those customer care, i mean in Malaysia.. just setup for the sake of setup and never really do their work one..

    ReplyDelete
    Replies
    1. SK

      Ya...so far this 100plus and Aik Cheong Kopi got response. Complaint about nestle and Mamee no respoend from them

      Delete
  7. how come take two weeks for that guy to come and replace your 100 plus?? not acceptable lah.. and somemore ask you to go collect instead of delivering right at your doorstep..

    ReplyDelete
    Replies
    1. Yalah... should've insisted him to come up and carry them tau!

      Delete
  8. but never mind lah, one eye open one eye close lor.. you drank 4 cans already mah, now that they replace a new carton and give you 6 more for free woh..

    ReplyDelete
    Replies
    1. But then meow drink so much 100-Plus, sure replace back the sweat for carrying the carton downstairs. ;p

      Delete
  9. so in total you also untung 10 cans woh.. 10 cans around RM15 already lah..

    ReplyDelete
  10. i actually like that lah, i always encourage people to complain, this is our very basic consumer rights.. we must get this culture to be more common in Malaysia, haha~~

    ReplyDelete
  11. i would, but my parents will find it troublesome ~

    ReplyDelete
    Replies
    1. Xjion

      older generation would hesitate to complaint They would rather stop buying

      Delete
  12. Usually will auntie will complain, but not always expects them to attend to the complain... :(

    ReplyDelete
  13. It's always good to exercise our consumer rights. :)

    Meow, you drink a lot of 100-Plus.... manyak sweat while grrrrr grrr grrr izit? kekeke

    ReplyDelete
  14. well it a good thing you've complained

    ReplyDelete
  15. and the company were nice to response that quick

    ReplyDelete
    Replies
    1. MEcoy

      their response used to be faster

      Delete
  16. i haven't tasted that though

    ReplyDelete
  17. and 6 additional huh thats great

    ReplyDelete
    Replies
    1. MEcoy

      ya considering they came and exchange

      Delete
  18. have a great day and happy bloggin

    ReplyDelete
    Replies
    1. Mecoy

      happy blogging and weekend to you

      Delete
  19. hey...i didnt know that! So you better check these too..but i m sure they are new stock, right? they wouldnt want you to "blog" about them again... hahaha...

    ReplyDelete
  20. wow good stuff... i shall rememeber to do that. hehe

    ReplyDelete
  21. Go straight to the Trade Ministry and the Consumer Association. Want to bribe people with 6 cans some more. Tsk! Tsk!

    ReplyDelete
    Replies
    1. STP

      that one too much trouble la. They already show sorry

      Delete
  22. Its our right as customers to complain and no one should stop that. Well, it was worth the trouble of making the complain and receiving the drinks.

    ReplyDelete
    Replies
    1. Nava

      at least they replaced the whole carton and not rugi

      Delete
  23. Wah, not bad. I didn't know we can give feedback and they actually responds although you have to send reminder.

    ReplyDelete
    Replies
    1. Kitty

      ya....Mamarazzi sent to 100Plus website no respond but when sent to F & N side they very fast respond

      Delete
  24. Nice one...I'd do the same too.

    ReplyDelete
  25. Never know we can lodge a report for the defective drink O.O

    ReplyDelete
  26. Yes, I will complain too... and I once complained to Gardenia and also the telephone card company (can't remember the name liao).. and got replacement too..

    ReplyDelete

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